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FAQ

Registration

How do I register?

On ViaBet click on register now. Click on get verification code, the code will be send via SMS to the phone number you have provided. Go ahead and fill in the verification code to finish registration.

After that you should Refresh the ViaBet page and log in using your username- phone number and the password they just created.

If you have registered via SMS and  you want an online account, you should just use your PHONE NUMBER and ViaBet pin to log in.

Send "PLAY" to 00000. You will receive a message confirming your registration request. Reply with "ACCEPT" to complete the registration process.

Why should I specify my personal data when registering?

The accuracy of your data is a condition of using our products. Management of your money in your ViaBet account is implemented in a similar way to a bank account. We need to know your first name and last name. 

By entering your date of birth, you verify that you are of legal age to use the services of ViaBet. It is important for us to have your email address so that if you forget your password or want us to send you notifications, we will be able to get in touch with you by email.

Why is it necessary to fill in my National ID number?

ViaBet platform can only be used by persons over the age of 18 years. Providing your National ID number acts as a proof that you are eligible to use our services.

Where can I see my account number?

Your account number is the same as the phone number you used to register with ViaBet.

Do I undertake any obligations by registering on the ViaBet website?

No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our General Terms and Conditions.

Can I change my personal data after registration?

Please note that you are unable to change your basic data, such as your first name and last name, date of birth or your PIN. You will, however, still be able to change other data even after registration. In certain circumstances (e.g. the personal data was filled incorrectly, etc.), ViaBet will verify and accept changes to your basic data if you submit the corresponding confirming document.

I don’t want to deposit money right after registration. Do I have to?

You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.

What should I do if I have forgotten my password/ PIN?

You can change your password(pin) by sending changepin#new pin (Four numerical digits) to 00000 e.g changepin#1111

How can we contact you?

You can contact us using the following means:

Send us an email via our support email address [email protected] or call us via 0000 123 456.

Placing Bets and Settlement

How do I place a bet?

First, log in with your username and password. Select one or several bets from our line-up. Your bet will then appear in the bet slip on the right-hand side of the page. Next, specify the amount you wish to stake and your preferred type of bet (single, system or chain). In the third and final phase, you can either confirm the bet or cancel it. Please note that our General Terms and Conditions do not permit the cancellation of any bets once they have been placed.

What are the types of bets?

At viabet.com you can choose different types of bets. Starting with one prediction, you can use the “Single” bet option (single), with two or more predictions you can place “Express” bets, and with three or more predictions you can place a “System” or “Chain” bet. And if you would prefer to place “Single” or “System” bets, you need to select the desired option.

What is a “Single” bet?

A “Single” bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction is correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.

What is a "Multibet" and how is it calculated?

Multibet is a bet consisting of two or more events in which a necessary condition is that none of the events should lose. Multibets’ total odds are calculated by multiplying the odds of all the individual predictions.

Which bets can be combined to form a Multibet?

The vast majority of the offered bets may be combined freely in a Multibet. There are a few exceptions, however, such as certain Formula – 1 bets that can only be placed as “Single” bets. The bookmakers decide which bets can be combined, and their decision is based on various factors, such as the respective game or the event. You will be informed of their decision by the time the bets are placed. Please note: several bets on the same event/outcome cannot be placed as an “Multibet” or “System” bet.

What is the ”Chain” bet and how is it calculated?

A “Chain” bet is a combination of “Single” bets on events independent of each other. The customer choses the order of the bets included in the chain and the unit. The unit stake is placed on the first selection as a single. If this generates a return, the unit stake is deducted from the winnings and placed on the second selection and so on until the chain is complete or all funds are lost. If at any stage there is not enough funds on the bet to cover the unit stake then the total remaining balance is staked and the chain continues.

What is the “System” bet? How is it calculated and how much is the minimum sum of each bet?

“System” is a bet which consists of at least three events. The program forms variants of the events you have selected. For example, if you select a 2/5 system, it means that at least 2 events from 5 must win for the bet to win. The minimum sum of each bet depends on the selection of the system.

What is a “Handicap”?

A handicap is a head start given to a selection expressed in goals/points/sets/frames etc. depending on the type of the competition. The handicap is offered by the bookmaking company and it can be “positive” (1), “negative” (-1) and “zero”. For example, if you made a bet on “Handicap 1(2)” on a football match, this means you allowed Team 1 a 2 - goal ‘head start’.

 

• If the match ends 1-1, then adding the handicap will produce a score of 3-1 and the bet will win. 

• If the match ends 0-3, then adding the handicap will produce a score of 2-3 and the bet will lose.

• If the match ends 0-2, then adding the handicap will produce a score of 2-2 and the bet will result in a push (stakes returned).

• If the handicap is “negative”, you need to subtract rather than add.

 

Here are a few other examples of a handicap:


Bet W1 Handicap (-1) can win only when the home team wins the match by two goals.

Bet W2 Handicap (1) can win only when the away team does not lose the match (draw or victory of the away team).

Bet X Handicap (1) can win only when the home team wins the match by one goal (or when the away team loses by one goal).

Bet X Handicap (-1) can win only when the home team loses the match by one goal (if the away team wins by one goal).

Bet W1 Handicap (-2) can win only when the home team wins the match by three goals. Bet W2 Handicap (2) can win only in the following result of the match:
A draw,
The victory of the home team by one goal.

Any victory by the away team.
Bet X Handicap (2) can win only when the home team wins by two goals.

Bet X Handicap (-2) can win only when the home team loses by two goals (or the away team wins by two goals).

What is a “Hattrick”?

A “Hattrick” bet means that one of the players of the two teams should score three or more goals during the match.

What do W1/W2, W1/X, X/W2 and other bets mean?

This type of bet is halftime/fulltime betting, the first symbol shows the result of the first half, and the second symbol shows the result of the game. For example, W1/W2 bet means that the first team has won in the first half but the second team has won in the total game. W1/X bet means that the first team has won in the first half, and the overall game has ended in a draw.

When I try to place a bet, I get a message that I have exceeded the winnings limit. How high is the winnings limit?

ViaBet reserves the right to set various betting limits for all events, markets and selections. You will be informed of any limits when you place your bet.

There are various reasons for setting a winnings limit, including the supply and demand for a bet. Please note that winnings limits may also be lowered for a short time when odds are updated.

What is the minimum/maximum size of the bet?

The maximum amount of one bet is defined by the maximum amount of the winnings specified above. When choosing a bet, if you have received a message that the amount of your bet exceeds the maximum amount, reduce the amount of the bet accordingly. The minimum amount of a bet is 20 KES.

How can I check whether my bet has been accepted?

As soon as you have confirmed the bet in the coupon, by pressing the button “Make a Bet”, you will receive a confirmation of acceptance if the bet has been placed successfully. Each bet that you place will appear in your betting account under “Bet History”.